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Exploring factors influencing on organizational repurchases intention in B2B tourism context
2020
Management Science Letters
The relationship between perceived values; customer satisfaction and customer repurchase intention of organizations toward tour choice in Ho Chi Minh City (HCMC) was defined in this study. In addition, this study also identified the impacts of the five independent variables of tangibles, assurance, empathy, reliability and responsiveness and the intervening variables of perceived value and customer satisfaction on repurchase intention. Quantitative research was conducted by questionnaire with
doi:10.5267/j.msl.2019.9.027
fatcat:hk4eclcclvem3bphm2bsfbovsu