The Force Awakens: Artificial Intelligence for Consumer Law

Marco Lippi, Giuseppe Contissa, Agnieszka Jablonowska, Francesca Lagioia, Hans-Wolfgang Micklitz, Przemyslaw Palka, Giovanni Sartor, Paolo Torroni
2020 The Journal of Artificial Intelligence Research  
Recent years have been tainted by market practices that continuously expose us, as consumers, to new risks and threats. We have become accustomed, and sometimes even resigned, to businesses monitoring our activities, examining our data, and even meddling with our choices. Artificial Intelligence (AI) is often depicted as a weapon in the hands of businesses and blamed for allowing this to happen. In this paper, we envision a paradigm shift, where AI technologies are brought to the side of
more » ... rs and their organizations, with the aim of building an efficient and effective counter-power. AI-powered tools can support a massive-scale automated analysis of textual and audiovisual data, as well as code, for the benefit of consumers and their organizations. This in turn can lead to a better oversight of business activities, help consumers exercise their rights, and enable the civil society to mitigate information overload. We discuss the societal, political, and technological challenges that stand before that vision.
doi:10.1613/jair.1.11519 fatcat:7f2fl2kfi5dw7nrqlunumzgg4m