Annotation. Informatization and digitalization are one of the main trends in the development of modern cities. It is necessary to actively introduce e-services and services in all areas of city lifefrom healthcare and education to security. The development of the digital environment is a requirement of the times and an important indicator of urban comfort. The development of modern information technology in the urban environment was analysed. City service is part of the smart city system and is

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... implemented in various functional areas. Some services are now successfully fulfilled through the portal of public services. In modern conditions, there is a gradual revision of approaches to urban development management, which increasingly relies on advanced technological solutions, digitalization and platformization. It should be noted that the maximum realization of urban information service depends on several conditions: the city must be technologically equipped; the principle of data openness must be realized, and the condition of data compatibility must be met.