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This work describes an information system regarding to the telecommunication service with the goal to inform to the telephony service users about the operators signal quality and the users' opinion about the telecommunication operators. The system contains information of cellular base station locations and the results are crossed with sentiment analyses of sentences extracted from a social network, which are related to the telecommunication services. The study aims to detect complaints anddoi:10.5753/sbsi.2017.6095 dblp:conf/sbsi/AssisTRR17 fatcat:fekqobjfc5fidatbwnxijj67zu