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The Role of Flow between Burnout and Organizational Citizenship Behavior (OCB) among Hotel Employees in Malaysia
2015
Procedia - Social and Behavioral Sciences
Tremendous growth in the Malaysian hotel industry forced hotel operators to focus on enhancing the employee's well-being. The objectives of this study were to assess the relationship of flow on organizational citizenship behavior (OCB) and investigate flow as the mediating role between burnout and OCB. A cross-sectional study, collected from 293 hotel employees in Sarawak, Malaysia. The study was validated and tested using AMOS version 21. Findings revealed that flow has a significant
doi:10.1016/j.sbspro.2015.11.084
fatcat:syzh5qzlrja5fn4xt2jkn3xkne