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Smartphones are attracting increasing interest due to how they are revolutionizing our lives. On the other hand, hardware and software failures that occur in them are continually present. This work aims to investigate these failures in a typical smartphone by collecting data from a class of people. Concerns have been raised that call into question the efficiency of applied methods for identifying and prioritizing the potential defects. The widely used hybridized engineering method, Fuzzydoi:10.3390/math10030513 fatcat:fzjz4xzlavejdh3laovzgyjgw4