Knowledge transfer processes in a modern WBT system

Denis Helic, Hermann Maurer, Nick Scerbakov
2004 Journal of Network and Computer Applications  
The paper offers a general view of Web-based Training (WBT) as a number of knowledge transfer processes utilizing current and advanced Internet technology to facilitate and speed the flow of knowledge from people possessing that knowledge to people who need to acquire it. The key here is in the use of both conventional and innovative tools compatible with current Internet standards to transfer the knowledge. Thus, the paper introduces an innovative application of Internet technology to acquire,
more » ... store, structure and transfer different types of human knowledge in a working environment. It starts with a number of typical training scenarios and shows that traditional WBT systems support only most rudimentary ones. It demonstrates a number of concepts and tools necessary in the real training situations. Those tools are bringing together a number of disparate areas, encompassing more than what was traditionally considered simply "Web-based training". The following knowledge transfer processes are discussed: Web-based training, Web-based tutoring, Web-based mentoring as well as Web-based knowledge mining, Web-based knowledge profiling and Web-based knowledge delivery. These processes were implemented as a number of typical knowledge transfer scenarios ( The scenarios were practically tested and evaluated with hundreds of users in a real industrial environment. Web-based Training This process utilizes the classical "online course model" [Dietinger and Maurer 1997] and may be presented with the following typical situation: an experienced employee (i.e. tutor) is supposed to conduct training sessions on a regular basis. The tutor in collaboration with a courseware author develops a special Internet course and makes a special announcement on the WBT-Master server. Potential learners may
doi:10.1016/j.jnca.2003.09.001 fatcat:lca2f3hv6bfmxmlhs2v6owkhgi