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In the current competitive environment, great emphasis is placed on the knowl- edge and skills of the workforce as important elements in achieving organizational goals. As this focus on employee skills has increased, so have organizational programs and initiatives to ensure that the training in place to develop those skills is not sporadic, but rather part of a continuous effort toward keeping employee skills up to date. It becomes fundamental, in this context, to understand such programs anddoi:10.3846/16111699.2014.938359 fatcat:x5adn4ch4fdkjinzzghhj3ww3u