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In this article we take an agent-centred approach to explore the role of trust and commitment in the virtual organization. The findings of a case study in an international information technology consultancy indicate that multiple relationships arising from the alliance-based structure require clear commitment to enable the development of trust as a basis for longer-term partnership. Paradoxically, the perceived low level of commitment from the organization does not engender the high level ofdoi:10.1111/j.1471-0374.2004.00099.x fatcat:wyi33mowaje7zh3wjybqtmptka