Reflection in interaction

Renate Fruchter, Subashri Swaminathan, Manjunath Boraiah, Chhavi Upadhyay
2007 AI & Society: The Journal of Human-Centred Systems and Machine Intelligence  
A decision delay can translate into significant financial and business losses. One way to accelerate the decision process is through improved communication among the stakeholders engaged in the project. Capturing, transferring, managing, and reusing data, information, and knowledge in the context it is generated can lead to higher productivity, effective communication, reduced number of requests for clarification, and a shorter time-to-market cycle. We formalized the concept of reflection in
more » ... eraction during communicative events among multiple project stakeholders. This concept extends Donald Schon's theory of reflection in action of a single practitioner. We model the observed reflection in interaction with a prototype system called TalkingPaper TM . It is a ubiquitous client-server collaborative environment that facilitates knowledge capture, sharing, and reuse during synchronous and asynchronous communicative events. TalkingPaper TM bridges the paper and digital worlds. It transforms the analog verbal discours, annotated paper corporate documents, and the paper and pencil sketches into indexed and synchronized digital content that is published on and streamed on-demand from a TalkingPaper TM web server. The TalkingPaper TM sessions can be accessed by all stakeholders for rapid knowledge sharing and decision-making.
doi:10.1007/s00146-007-0121-6 fatcat:ucpnmzsc6fcujku7ezpukvf4r4