Evaluation of Conducive Environment for Implementation of Quality Management System in an Organisation

V.K. Nayyar, K. Sekhar, V. Anjaneya Prasad
2002 Defence Science Journal  
The IS0 9000 quality management system(QMS) is a philosophy. It is aconsistent and logical approach, which if implemented and practiced in day-to-day activities, with total support from senior management, can lead to doing things right, first time-every time. Many organisations adopt IS0 9000 system as a milestone in their quest for quality management programme. Effectiveness of a system depends on the attitude of employees who are responsible for its implementation. Therefore, it is essential
more » ... o know the prevailing environment in an organisation. To measure the attitude of employees, a survey through a well-designed questionnaire can be used as an effective tool. The items of questionnaire are framed on the basis of requirements of QMS. Attitude of employees is measured on a five-point scale, for each answer. Agreement or disagreement (positive or negative) directlv measures the attitude of an emolovee on the said astxct. Data analvsis is carried out for establishing the validit; of individual score to the total score of items across, ;sing product moment correlation formula. ~a s e d on analysis ofdata, acomprehensive programme can be workedoutfor correcting the deficiencies observed through the attitude survey. This can also he used as a base for measuring the improvement of QMS in an organisation.
doi:10.14429/dsj.52.2148 fatcat:vn72erinuzdtbi25kghl4tyiqq