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The National Emergency Policy guarantees that the urgent medical, surgical, gynecological, obstetric, psychiatric, and pediatric situations, as well as other ones related to external causes may be assisted. SAMU-192, which was established by Decree 1.864/03, is the department which is responsible for answering all urgent calls concerning the health care of the population. The psychiatric crisis is seen as an emergency, since the user needs quick service in order to avoid that this person getsdoi:10.17564/2316-3798.2012v1n1p31-39 fatcat:6n4mbccsbfc3pkhueu2ztt5psy