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AbstractCOVID-19 changed the context for Information and Communication Technology (ICT) use globally. With face-to-face practice restricted, almost all communication with clients shifted to ICTs. Starting in April 2019, we conducted semi-structured interviews with social workers from four agencies serving diverse populations in a large urban centre, with the aim of exploring social workers' informal ICT use with clients. Approximately 6 weeks after the cessation of face-to-face practice indoi:10.1007/s10615-020-00780-x pmid:33250542 pmcid:PMC7683585 fatcat:2qodoyy7svbrdjvsxqghhxgylq