Building genuine trust through interpersonal emotion management: A threat regulation model of trust and collaboration across boundaries

Michele Williams
2007 Academy of Management Review  
I introduce the construct of threat regulation as an agentic interpersonal process for building and maintaining trust. I examine threat regulation as a specific dimension of interpersonal emotion management that fosters trust and effective cooperation by allowing individuals to understand and mitigate the harm that their counterparts associate with cooperating-in particular, harm from opportunism, identity damage, and neglect of their interests. To explicate the microprocesses of threat
more » ... on, I draw on social cognitive theory, symbolic interactionism, and the psychology of emotion regulation.
doi:10.5465/amr.2007.24351867 fatcat:pxfgrv3vj5gjpbil7ehrqtg22q