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Building genuine trust through interpersonal emotion management: A threat regulation model of trust and collaboration across boundaries
2007
Academy of Management Review
I introduce the construct of threat regulation as an agentic interpersonal process for building and maintaining trust. I examine threat regulation as a specific dimension of interpersonal emotion management that fosters trust and effective cooperation by allowing individuals to understand and mitigate the harm that their counterparts associate with cooperating-in particular, harm from opportunism, identity damage, and neglect of their interests. To explicate the microprocesses of threat
doi:10.5465/amr.2007.24351867
fatcat:pxfgrv3vj5gjpbil7ehrqtg22q