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Business Operating Environment for Service Clouds
2011
2011 Annual SRII Global Conference
Currently, most research in services focuses on the needs of the service provider. Examples include research to efficiently create, operate, and deliver services. Much less attention is paid to what the service customer needs to do in order to procure, integrate, or consume a service within the context of a service supply chain. In this paper, we introduce a Services Business Operating Environment (SBOE) to support services from the perspective of the service consumer. An SBOE provides
doi:10.1109/srii.2011.11
fatcat:kgbbnzgu5rh2lms3jufwqftkcu