'{{{{Âc<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< @òîÇìäÛa@òîiÛa@tì¢@òܪ -ñŠì-ä¾a@òÈßbu@ @ @ @ † ‡ÈÛa a sÛbrÛ ‹"Ç@ @ -@ ‹íbäí@ @ RPPY @ @ ‫غ‬ Ù ‫غ‬ Ù ‫غ‬ Ù ‫غ‬ Ù ‫دن‬ ‫א‬ ‫دن‬ ‫א‬ ‫دن‬ ‫א‬ ‫دن‬ ‫א‬ @@@@ @ @ ٩٤ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ J J

more »

... J ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ -٢٠٠ ٢٠٠ ٢٠٠ ٢٠٠٩ ٩ ٩ ٩ F ٦٦ KE٪ ª J ‫א‬ Ĝ Ĩ ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫د‬ ‫ذو‬ Ù ‫د‬ ‫و‬ F ٤١ KE ٪ ‫ج‬ J ‫א‬ ‫دא‬ ‫د‬ ً Ù ª ‫د‬ ‫و‬ F ‫وא‬ ، ‫אد‬ ‫א‬ ª‫א‬ ‫א‬ ª ‫א‬ ‫و‬ ، ‫א‬ E ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ K ‫د‬ J ‫ن‬ ‫אذא‬ ‫א‬ ‫دא‬ ‫א‬ ª ‫د‬ ‫ذو‬ Ù Ù ‫د‬ ‫א‬ R 2 =0.128 ‫א‬ Ĩ ‫א‬ ‫وא‬ ‫وא‬ Ğ‫א‬ Ù ‫د‬ ‫و‬ Ĝ R 2 =0.56 K J ‫د‬ ‫و‬ ‫א‬ Ĩ ‫ز‬ ‫א‬ ‫אدא‬ ‫א‬ ‫א‬ ª Ù Ù F R 2 =0.06 E ‫ل‬ ‫و‬ ‫א‬ ª‫א‬ ‫و‬ ‫א‬ ‫א‬ ‫א‬ ‫وא‬ ‫وא‬ Ğ‫א‬ Ù ‫د‬ ‫وو‬ ً Ù ‫א‬ ‫ن‬ Ġ‫א‬ K ٩٦ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ Abstract The research aims to showing the correlation relationships and effect factors and their significant coefficients between the two variables (Knowledge Management) and (Crises Management) in addition to recognizing the existence of knowledge management in Jordanian administrations (Sample of the research) and applying this knowledge in Crises Management. We are used (250) questionnaires were distributed, that consist of (40) items to measure research variables according to judgable and tested measures on three service governmental offices such as, Amman municipality, Al-Salt Town Hall, and Customs office were restored (128) questionnaires. These service offices have been selected as an intended samples of research and the employees including heads of department, their assistants and the first line supervisors, because they are responsible for the emergency rooms or crisis items in their offices. To achieve objectives of research including the effect of knowledge management on crisis management, this research represents the first, efforts trying to connects between the two above mentioned variables, in order to prepare for the effect tests through Pearson, correlation, simple regression, and (T, F) tests. The research concludes the following: a-There are correlation relationships between knowledge management and crisis management with a correlation coefficients (66%). b-There is a significant effect of knowledge management on crises management at (41%). c-There are different factors of effect of knowledge management dimensions (staff, organizational procedures, and IT) at all stages of crises management. d-There is no significant effect between personal characteristics and knowledge management, (R 2 =0.012), and there is an opposite effect attributed to sex, age, qualification and training courses at all stages of the crises. e-There is no significant effect between personal characteristics and crisis management R 2 =(0.062) and there is an opposite effect attribute to sex, age and, qualification except trainning courses and job period length is significant. ª‫א‬ ‫א‬ ‫א‬ ‫و‬ ‫م‬ ‫א‬ ‫א‬ ‫و‬ Ù ‫ود‬ ‫א‬ ª ‫ز‬ ‫א‬ Ù ‫א‬ ‫د‬ ‫و‬ ‫א‬ ‫زא‬ ª ‫ز‬ ‫א‬ K ‫א‬ ª ‫ز‬ ‫א‬ ‫א‬ ‫א‬ J ‫א‬ ‫א‬ ‫א‬ Ù ‫و‬ ‫א‬ -‫א‬ ‫و‬ ، Ğ‫א‬ ‫ود‬ ، ‫ل‬ ‫د‬ ‫ل‬ ‫م‬ ‫א‬ ‫د‬ ‫و‬ ، F ‫אزن‬ ‫א‬ E ‫א‬ ‫ل‬ K ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫و‬ ‫א‬ ‫دא‬ Ħ ‫وא‬ ‫א‬ ‫ن‬ ‫א‬ ‫א‬ ‫א‬ ‫د‬ ‫א‬ ğ‫א‬ ، ğ‫א‬ ª ‫א‬ ‫ذو‬ ً ‫א‬ ĩ ‫א‬ ‫دא‬ ‫ن‬ ‫وذ‬ ‫א‬ ª ‫ز‬ ‫א‬ Ġ‫א‬ K ‫ﺍﻟﺒﺤﺚ‬ ‫ﻣﺸﻜﻠﺔ‬ ‫א‬ ‫ذ‬ ‫؛‬ ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫ل‬ ‫א‬ ‫א‬ ‫و‬ ‫دא‬ ĩ ‫د‬ ‫ل‬ F ، ‫א‬ ª‫א‬ ‫א‬ ‫א‬ ‫אد،‬ ‫א‬ ª ‫א‬ E ‫وא‬ ‫א‬ ª ‫د‬ Ğ‫א‬ Ù ‫و‬ ، ‫א‬ ‫دא‬ ħ ‫ذ‬ ‫د‬ ª ‫ز‬ ‫ل‬ ğ‫א‬ K ‫א‬ ‫د‬ ‫وز‬ ، ‫א‬ ‫وא‬ ‫و‬ ‫א‬ ‫و‬ K ‫א‬ Ù ‫و‬ ‫א‬ ª ī W ١ J ‫؟‬ ‫ز‬ ‫א‬ ‫دא‬ ‫و‬ ‫א‬ ‫دא‬ Ħ ٢ J ‫؟‬ ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ Ù ¯ ٣ J ‫אد‬ ‫א‬ ª Ù ¯ F ‫א‬ E ‫؟‬ ‫א‬ ‫دא‬ ٤ J ‫אد‬ ‫א‬ ª Ù ¯ F ‫א‬ E ‫؟‬ ‫ز‬ ‫א‬ ‫دא‬ ‫ﺍﻟﺒﺤﺚ‬ ‫ﺃﻫﻤﻴﺔ‬ ‫א‬ ‫א‬ ‫א‬ ‫ل‬ ‫א‬ W ١ J ‫ل‬ ‫א‬ ª ‫د‬ ‫א‬ ‫وא‬ ‫د‬ ‫א‬ ‫א‬ Ĩ ‫م‬ ‫א‬ ğ‫א‬ ‫ع‬ ‫א‬ ‫א‬ K ٩٨ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ٢ J ‫دא‬ ‫دא‬ ú ‫وא‬ ‫د‬ ‫א‬ ª ‫وא‬ ª ‫ز‬ ‫א‬ ‫ع‬ ‫و‬ ‫د‬ ‫ز‬ ‫א‬ ‫א‬ ‫د‬ ‫א‬ ‫دא‬ ‫א‬ ú ‫א‬ ī ‫و‬ Ø ‫א‬ K ٣ J ‫א‬ ª ‫א‬ ª ‫ز‬ ‫א‬ ‫א‬ ‫د‬ ‫א‬ ‫و‬ ª ú ‫א‬ ‫د‬ ‫א‬ ğ‫א‬ ‫ع‬ ‫א‬ Ø ‫א‬ ‫א‬ ،Ħ ‫א‬ K ٤ J ‫א‬ ‫א‬ ‫ن‬ ‫ل‬ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ‫א‬ ‫دא‬ ‫א‬ ª ‫د‬ ‫وذ‬ ª ‫ز‬ ‫א‬ ‫دא‬ Ù (R 2 ) K ٥ J ‫د‬ ‫א‬ ğ‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫و‬ ‫א‬ ‫دא‬ ‫א‬ K ‫ﺍﻟﺒﺤﺚ‬ ‫ﺃﻫﺪﺍﻑ‬ : ‫و‬ ‫و‬ ‫א‬ ‫א‬ ú‫א‬ ‫א‬ Ĝ ī ‫א‬ W ١ J ‫و‬ ‫م‬ ‫א‬ ‫א‬ ‫א‬ ‫وא‬ ‫א‬ ‫دא‬ ‫م‬ Ĝ K ٢ J Ħ ‫א‬ ‫ق‬ ‫א‬ ę ‫א‬ ‫ن‬ ‫و‬ ‫ز‬ ‫א‬ ‫دא‬ ‫م‬ Ĝ ‫ز‬ ‫א‬ ‫א‬ K ٣ J ª‫א‬Ù Ħ Ù ‫א‬ ª ‫و‬ ‫ط‬ ‫א‬ ‫د‬ ‫א‬ ‫وא‬ ‫א‬ ‫א‬ ‫א‬ ً ‫א‬ ‫א‬ ‫א‬ ª K ٤ J ‫א‬ ‫ق‬ ‫א‬ ‫ع‬ ‫ل‬ ‫א‬ ª ‫א‬ ª‫א‬ ‫دא‬ ‫ن‬ ī ª ‫دא‬ ‫ل‬ ‫دא‬ ‫و‬ ª ‫ز‬ ‫א‬ ğ K ‫ﺍﻟﺒﺤﺚ‬ ‫ﻓﺮﺿﻴﺎﺕ‬ : ‫א‬ ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ -٢٠٠ ٢٠٠ ٢٠٠ ٢٠٠٩ ٩ ٩ ٩ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ J J J J ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ -٢٠٠ ٢٠٠ ٢٠٠ ٢٠٠٩ ٩ ٩ ٩ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ J J J J ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ -٢٠٠ ٢٠٠ ٢٠٠ ٢٠٠٩ ٩ ٩ ٩ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ J J J J ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ -٢٠٠ ٢٠٠ ٢٠٠ ٢٠٠٩ ٩ ٩ ٩ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ J J J J ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ -٢٠٠ ٢٠٠ ٢٠٠ ٢٠٠٩ ٩ ٩ ٩ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ J J J J ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ -٢٠٠ ٢٠٠ ٢٠٠ ٢٠٠٩ ٩ ٩ ٩ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ J J J J ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ -٢٠٠ ٢٠٠ ٢٠٠ ٢٠٠٩ ٩ ٩ ٩ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ J J J J ١٢٦ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ J J J J ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ -٢٠٠ ٢٠٠ ٢٠٠ ٢٠٠٩ ٩ ٩ ٩ ١٢٨ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ F E F J J J J Ġ‫א‬ Ġ‫א‬ Ġ‫א‬ Ġ‫א‬ J J J J ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ @ @ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ J J J J ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ -٢٠٠ ٢٠٠ ٢٠٠ ٢٠٠٩ ٩ ٩ ٩ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ ‫א‬ Ø ‫א‬ ę ġ J J J J ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫د‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ -٢٠٠ ٢٠٠ ٢٠٠ ٢٠٠٩ ٩ ٩ ٩ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬ ‫د‬ ‫א‬ ğ‫א‬ ª‫א‬ ‫دא‬ ‫א‬ ª ‫ز‬ ‫א‬ ‫دא‬ ‫א‬ ‫دא‬