Business process management is an important idea and management method of enterprise management. More and more enterprises are paying attention to the management process. As a combination of enterprise informatization and business process management, the application of business process management software (BPMS) has attracted a lot of attention. In the face of various BPMSs, how to choose the very BPMS becomes a problem for enterprises. BPMS evaluation is a complex multi-dimension decision,

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... h can be made from different visual angles and dimensions. AHP is very effective in solving this problem. This paper, from user's perspective, puts forward the evaluation index system of user flexibility using the established evaluation model based on AHP method, scored by experts to determine the weight of each index. Finally, the flexible evaluation of the two Chinese BPMS softwares has been carried out. © Wang et al.; Licensee Bentham Open. This is an open access articles licensed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 International Public License (CC BY-NC 4.0) (https://creativecommons.org/licenses/by-nc/4.0/legalcode), which permits unrestricted, non-commercial use, distribution and reproduction in any medium, provided that the work is properly cited.