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MANAGEMENT SERVICES DEPARTMENT (MSD): PUBLIC COMPLAINTS UNIT

Ruzanna Zulkipli
2019 unpublished

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https://web.archive.org/web/20200306050632/https://www.researchgate.net/profile/Ruzanna_Zulkipli/publication/339676856_MANAGEMENT_SERVICES_DEPARTMENT_MSD_PUBLIC_COMPLAINTS_UNIT/links/5e5f7063299bf1bdb850cd00/MANAGEMENT-SERVICES-DEPARTMENT-MSD-PUBLIC-COMPLAINTS-UNIT.pdf

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This study is about the Public Complaints Unit (PCU) in the Management Services Department (MSD) under the Prime Minister's Office (PMO) of Brunei Darussalam. This unit was established through a memorandum (10)JPM/J/MSD/16 dated July 21, 1998 by PMO. Mandated as the focal agency for receiving public complaints and about services rendered by the government ministries and departments, this unit's roles and responsibilities include reviewing common issues of complaints. This study also seeks to
more » ... d out about the public's perception on service delivery in Brunei and whether they are aware about PCU's role in handling complaints in the Brunei Public Sector.
doi:10.13140/rg.2.2.31948.77449 fatcat:skwez2fqxvhsbal5j7gidpru7e
Citation

Ruzanna Zulkipli. "MANAGEMENT SERVICES DEPARTMENT (MSD): PUBLIC COMPLAINTS UNIT." (2019)