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One of the basic functions of government is to provide public services. Even during the Covid-19 pandemic, these needs must still be met and optimally adjusted by service providers. The Palewai Village Office, is one of the local government agencies that does not escape its obligation to improve public service standards during this pandemic. However, based on observations, it was found that the performance of public services in the office was not optimal because population data processing wasdoi:10.19184/isj.v6i3.25185 fatcat:rv7ul52kazac5lenono32n4omy