Investigations on Augmented Reality based maintenance practices within SMEs

Maike Müller, Dirk Stegelmeyer, Rakesh Mishra
2018 Zenodo  
The introduction of platforms disrupted many consumer industries. Prominent examples include Amazon, Airbnb, and Uber, who upended their respective industries. Eventually, platforms will also enter capital goods industries and their downstream service businesses. A part of these downstream businesses in capital goods industries are field services. In this conceptual paper, we show how the current field service delivery, which is characterized by static alliances, can be replaced with dynamic
more » ... ced with dynamic platform ecosystems, which are enabled through remote monitoring technology and mobile collaborative augmented reality. We propose a field service platform ecosystem framework by applying platform research fundamentals to the industrial field service businesses.
doi:10.5281/zenodo.3745656 fatcat:ilj652kfyvhldoblszneengqya