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Tactical planning of resources in healthcare clinics concerns elective patient admission planning and the intermediate term allocation of resource capacities. Its main objectives are to achieve equitable access for patients, to serve the strategically agreed number of patients, and to use resources efficiently. In this paper, we describe a simulation model for an outpatient healthcare clinic facing multiple issues related to patient admission and resource workflow. The main problems identifieddoi:10.1109/wsc.2013.6721606 dblp:conf/wsc/MocarzelSUPJD13 fatcat:hd6ig2jpbff65azcfaecgcka7i