A benchmarking model for the customer order flow in semi-processing industries [chapter]

I. P. Tatsiopoulos, T. Katsikas, F. Clave
1998 Advances in Production Management Systems  
The non-ferrous metal industry is representative of the "implosive" industries in which a very small number ofbulk material varieties is converted into a large number of product varieties. The main goal of this work is to demonstrate the approach for benchmarking the critical business process of Customer Order Flow at two pilot user sites, i.e. ELV AL (GR) and TUBUSMETALL (D) through the development and use of performance models. The approach used for building the Benchmarking Model combines
more » ... ee methodologies coming from different science fields, i.e. the systems analysis field (ECOGRAI performance modelling), the cost accounting field (Activity Based Costing) and the engineering economics field (productivity-driven approach).
doi:10.1007/978-0-387-35304-3_14 fatcat:w7f5f2ycyjfvbeaw5k5sayu7xi