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A benchmarking model for the customer order flow in semi-processing industries
[chapter]
1998
Advances in Production Management Systems
The non-ferrous metal industry is representative of the "implosive" industries in which a very small number ofbulk material varieties is converted into a large number of product varieties. The main goal of this work is to demonstrate the approach for benchmarking the critical business process of Customer Order Flow at two pilot user sites, i.e. ELV AL (GR) and TUBUSMETALL (D) through the development and use of performance models. The approach used for building the Benchmarking Model combines
doi:10.1007/978-0-387-35304-3_14
fatcat:w7f5f2ycyjfvbeaw5k5sayu7xi