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2019 Scientific Conference on Network, Power Systems and Computing (NPSC 2019)
Purpose]Conduct usability testing on campus transfer machine self-service, sort out and analyze the service availability, and find directions and goals for self-service technology in campus context. [Method]Taking South China University of Technology as an example, through the service blueprint method, the existing service processes and contact points are searched for task entry points. The questionnaires are used to find the two most frequently used self-services, and 20 users were randomlydoi:10.33969/eecs.v3.019 fatcat:e2o3vamrhrhppmxggf43643rka