Gestão de fontes externas de informação tecnológica e desempenho inovador na empresa
Paulo como requisito para a obtenção do título de Doutor. Orientador: Prof. Dr. Isak Kruglianskas SÃO PAULO 2007 1. Gestão da informação 2. Fontes de informação -Administração 3. Inovações tecnológicas 4. Desempenho organizacional I. Universidade iii A minha mãe que me deu a vida, Ao João Renato pelo amor e dedicação, À Beatriz e ao Virgílio, meus filhos, que dão significado a tudo; A meu pai, in memoriam. iv Agradeço a Deus pelo privilégio; à minha família pela estrutura emocional, ao meu
... o e aos meus filhos por entenderem as minhas ausências, aos amigos que estiveram ao meu lado nessa caminhada e ao Professor Isak, mais que um orientador, um amigo e um exemplo. v "Perder, ganhar Com as perdas só há um jeito: perdê-las. Com os ganhos, o proveito é saborear cada um como uma fruta boa da estação." Lya Luft vii ABSTRACT The objective of this study was to understand how the management of external sources of technological information purposes influences the innovative performance of companies; the research was divided into two different methodological phases. The first phase consisted of qualitative and exploratory research, the aim of which was to characterize the management of external sources of technological information purposes in both developing economy and developed economy countries. This multiple case study was carried out in innovative Brazilian and Italian companies. The second phase of the study involved the use of a survey, with the purpose of extrapolating the results to a set of companies by characterizing their management of external sources of technological information and the influence it has on innvative performance. The quantitative data were collected from Brazilian companies associated with the National Research, Development and Engineering Association of Innovative Companies and with the Technological Management Program of the Managament Institute Foundation. The study allowed us to conclude that the main factors that differentiate the innovative performance of companies relate to the opportunity they have of choosing external sources of information and to the qualification and structure available for forming realationships with technological partners. According to their size, companies differentiate themselves by the existence of a structure for capturing and accessing technological opportunities and technological information. Corroborating the theoretical suppositions we were able to conclude that the management of external sources of structured technological information influences innovative performance and that generally speaking, the companies we investigated still have no structured and systematic management of external sources of technological information that drives their innovation efforts. The results confirm the importance of establishing a network structure that is capable of managing the implications arising from the large number of technological partners and legal and cultural conditioners that exists, with the aim of improving the innovative performance of companies.