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Kepercayaan sebagai Mediasi Kepuasan Pengguna Online Shopping di Indonesia
2021
JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN)
The rise of services for marketplaces in Indonesia has led to changes in people's shopping patterns to meet their daily needs. The change in shopping patterns from offline to online has increased during the COVID-19 pandemic, this provides an opportunity for marketplace managers to take advantage of the use of social media to shop online to meet their needs. In addition, it spurs marketplace managers to compete to provide satisfaction to its users. The purpose of the study was to determine the
doi:10.31289/jkbm.v8i1.6124
fatcat:6hg44zxojfgxzo6ulfyuoghaua