This article consists of a systematic review of empirical articles related to call centers and workers' mental health. This study aimed to discuss the relationship between working conditions in call centers and the implications for the worker's mental health. The methods used to prepare the study were a literature review for the selection of articles which were searched on the websites, Pepsic, Scielo and Capes Periodicals. The results of the research have showed that there are variations in

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... presence of stress and impacts on the mental health of teleoperators, including gender, age and time of experience. The main reports and results of the instruments used showed that control, script, and pressure for goals are the main sources of stress and feelings such as anxiety, tension, anger, fatigue and mental fatigue.