The Health Sciences Centre (HSC) in Winnipeg is the major trauma centre serving the entire province of Manitoba, Northwestern Ontario, and Nunavut. Therefore, it has to handle a high volume of both elective and emergent surgical patients. Because the facility always strives to provide quality care in a fast and effective manner, it initiated a research project to analyze its surgical patient flow and generate ideas on how it could be redesigned to improve the systems performance. After a year

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... careful analysis, all of the problems identified were grouped into six major categories, showcasing how various departments are affected by each problem. Based on this analysis, the true impact of each problem in the surgical patient flow process can be understood. Steps can now be taken to identify which problems need to be addressed, what changes should be made, and how this will benefit the entire system.