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Trust is recognised as an important component of agency-community relations, influencing the social acceptability of resource access and natural resource management (NRM). It is not clear if perceptions of the trustworthiness of agency staff members can lead to trust in an agency. This is an important question for agencies working in contentious policy arenas such as water reform in Australia's Murray-Darling Basin. This research addressed that gap and developed a set of survey items that candoi:10.1080/14486563.2014.881306 fatcat:q3qczvdzlvhydjp5teh6p2xbjm