This paper presents the specifics of empathy as a quality. People who show empathy can empathize with others, adapt to their colleagues, respond in a timely manner to the problems of loved ones and show sensitivity. This is possible as a result of mirror neurons, the connection between empathy and emotions, as well as reading body language. Empathy is related to emotions, but that doesn't mean taking on the emotional life and opinions of others. In specialized literature, the most commonly used

more »

... synonyms of the term 'empathy' are: compassion, sympathy, sensitivity, understanding, attention, tenderness. The purpose of the author is to study the quality of empathy as a key factor not only for professional career and personal success, but also its application in times of crisis. To achieve the formulated goal the following research methods are used: comparison, analysis, interpretation, summary of expert evaluations. The author's hypothesis is that the manifestation of empathy helps people to cope with problems even in times of crisis. The results of the study are presented in tabular form. In conclusion recommendations are provided for the use of empathy and the skills of empathetic people, which help to overcome problems even in times of crisis.