Financial Technologies in the Cycle of Poor Mental Health and Financial Hardship: Towards Financial Citizenship

Belén Barros Barros Pena, Bailey Kursar, Rachel E Clarke, Katie Alpin, Merlyn Holkar, John Vines
2021 Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems  
It is well documented that people living with mental health conditions are more likely to experience financial difficulties. When explaining this association, emphasis has often been placed on financial capability, i.e. the capacity of those living with poor mental health to manage their money. This paper challenges such capability-based explanations by reporting on a diary study and interviews with 14 people who self-identify as living with a mental health condition. We focused on their
more » ... nces of financial technology use, and explored the role technology played in their strategies to minimise the impact of mental health on their economic circumstances. Rather than lacking capability, participants' practices revealed shortcomings of existing financial technologies and how they sought to work around these. We conclude by providing a set of design directions for technologies that engage those living with poor mental health not as vulnerable targets for financial inclusion, but as full financial citizens.
doi:10.1145/3411764.3445251 fatcat:thtxjyyw6vhlrj6psasrtpzh3m