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Optimized Transformer Models for FAQ Answering
[chapter]
2020
Lecture Notes in Computer Science
Informational chatbots provide a highly effective medium for improving operational efficiency in answering customer queries for any enterprise. Chatbots are also preferred by users/customers since unlike other alternatives like calling customer care or browsing over FAQ pages, chatbots provide instant responses, are easy to use, are less invasive and are always available. In this paper, we discuss the problem of FAQ answering which is central to designing a retrieval-based informational
doi:10.1007/978-3-030-47426-3_19
fatcat:uotywipvwffsne3jx74depc3si