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"The Staircase Model" – Labor Control of Temporary Agency Workers in a Swedish Call Center
Nordic Journal of Working Life Studies
The article explores the labor control practices implemented in a call center with extensive contracting of temporary agency workers (TAWs). More specifically, the article focuses on how structural and ideological power works in this setting and on the effects of this control for TAWs' working conditions. Open-ended, semi-structured interviews were conducted with TAWs, regular employees, and a manager in a call center specializing in telecommunication services in Sweden. The results show thatdoi:10.19154/njwls.v2i1.2351 fatcat:o23m63kh3zeffdfop33ohda7tm