Knowledge Management in Vocational Training - A Case Study of the EU Project RELOAD [chapter]

Florian Welter, Thomas Thiele, Olivier Pfeiffer, Anja Richert, Sabina Jeschke
2012 Automation, Communication and Cybernetics in Science and Engineering 2011/2012  
The ne ed of dive rse busine sses to qualify the ir employees b y means of vocat ional training is in most cases connected with h igh efforts du e to exp ensive face-to-fa ce courses an d do wntimes of t he emp loyees. Although, th e emergence of I T-based kn owledge ma nagement an d e-learning tools le d to a br oader r ange of e ducation possibilities during the last years, the fact rema ined that too many ap proaches were n ot user-or learn er-centred. Besides, a lot of vocational training
more » ... proaches did not include modern didactic concepts which foster a self-directed way of learning. Hence a s tronger consideration of th e interplay of the aspects "human, organisation and technology " -the so called HOT-Ap proach -can h elp to overc ome th is ch allenge. Referring to th is, a s uccessful case study is presented with th e EU P roject RELOAD in th is p aper. Th e fo cus of the p roject RELOAD is s et on emp loyees of th e Do-I t-Yourself (DIY) industry in which employees as w ell as c onsultants p lay a d ecisive rol e b ecause th ey co mmunicate d irectly with end customers during sales and consulting talks. Due to the fact that a lot of employ ees and c onsultants in this s ector are u ntrained, low q ualified workers, or even workers from o ther sectors, a tailor-made vocational training is necessary. With regard t o this, RELOAD tries to address employees and customers at the same time by offering a knowledge platform as a s emantic-based solution. This platform c ontains e -learning modules e nabling the use rs to actualise th eir knowledge mu ch more effic ient, fas ter an d self-directed than by the us e of conventional vocational training appr oaches. M oreover, this kind o f se lf-directed learning c an e asily be inte grated into dy namic daily work processes and at the same time it is more cost-efficient. As a consequence of th e p roject r esults, variou s DI Y retailers show in terest to u se an d furth er d evelop th e RELOAD knowledge plat form. With re gard to this, new ideas and needs for research are elaborated by the project consortium to set up a following-up project in future.
doi:10.1007/978-3-642-33389-7_40 fatcat:wwtupq6tobdfzbjzmlm2uuon2e