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Public sector organizations are digitalizing their services. This move requires new methods, services, and information systems, and increases the complexity and costs of IT systems. Organizations must transform their processes and services to develop a more effective way to meet these demands. Many public sector organizations have adopted the enterprise architecture (EA) approach to manage their IT infrastructure and ensure successful systems integration. In this paper, we study how the ITdblp:conf/icis/YlinenP18 fatcat:q4ka74fz7vg37bxmcwvybrfc64