Performance Measurement in Alberta's Labour Programming

Bob Barnetson
Canadian Political Science Review   unpublished
This study examined the validity of performance indicators used to monitor labour relations program ming in the Canadian province of Alberta. Specifically, the study exa mined whether the indicators were meaningfully related to the government's overarching goal of "fair, safe and healthy workplaces" and whether the assumptions embedded in each measure were true. Overall, the indicators were found to have definitional and causal defects. These defects suggested the indicators are not
more » ... are not meaningfully related to the government's overarching goal. Further analysis of the indicators suggested that, in some cases, they create perverse incentives for field staff and obscure important outco mes that bear upon government goals.