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Acknowledgements We would like to thank Mary Lacity, Armin Heinzl and Leslie Willcocks whose ideas have inspired us to undertake this survey. We have borrowed and adapted many of their ideas. We would also like to thank the hundreds of individuals who have participated in our various outsourcing research projects over the past 10 years. Additionally, we very much appreciate the helpful comments provided by the three anonymous reviewers. Lastly, we would like to thank Wynne Chin for hisdoi:10.1145/1035233.1035236 fatcat:xn4t3i3cuvdblh4hs2r6j7ridy