On the Cognitive Effectiveness of Routing Symbols in Process Modeling Languages [chapter]

Kathrin Figl, Jan Mendling, Mark Strembeck, Jan Recker
2010 Lecture Notes in Business Information Processing  
Process models provide visual support for analyzing and improving complex organizational processes. In this paper, we discuss differences of process modeling languages using cognitive effectiveness considerations, to make statements about the ease of use and quality of user experience. Aspects of cognitive effectiveness are of importance for learning a modeling language, creating models, and understanding models. We identify the criteria representational clarity, perceptual discriminability,
more » ... ceptual immediacy, visual expressiveness, and graphic parsimony to compare and assess the cognitive effectiveness of different modeling languages. We apply these criteria in an analysis of the routing elements of UML Activity Diagrams, YAWL, BPMN, and EPCs, to uncover their relative strengths and weaknesses from a quality of user experience perspective. We draw conclusions that are relevant to the usability of these languages in business process modeling projects.
doi:10.1007/978-3-642-12814-1_20 fatcat:7no6civltjeyfpoqnkrm65dysa