This study searches out limitations and expectations of visually impaired customers attended to in a university service (CEPRE) in Campinas, State of Sao Paulo, Brazil, from 1994 to 1997, in order to get subsidies for improving the quality of the services offered. A special type of attendance called "waiting-group" is described with the customers' opinions regarding this kind of attendance being also surveyed during the rehabilitation process. Twenty subjects, aged 12 and more, with vision

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... rment, either congenital or acquired, compound the study sample. A questionnaire, employed for data collecting, disclosed: a slight predominance of males (57.0%); average age equal to 32.2; the majority ofthe subjects are acquainted with the rehabilitation approach, presenting expectations as to the work developed by the service; among the opinions regarding limitations due to vision impairment, those associated with locomotion (80.0%) and ability to exercise professional activities (75.0%) predominate; as to personal changes that came about as a result of taking part in the "waiting-group", that of the acceptance of the vision impairment prevails (89.5%). Concluding, the Authors stress the need for vision rehabilitation programs to promptly attend the demand, in a mandatory way, taking into account both the customers'needs and opinions.