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Balanced scorecard usage for hotel and tourism small and medium enterprises growth in ESwatini (Former Swaziland): A Proposed conceptual framework
2020
African Journal of Hospitality, Tourism and Leisure
In the last ten years, there has been a high influx of tourists in Eswatini (Swaziland), and this has resulted in the development of the hospitality and tourism industry; more specifically the increase in the number of small and medium hotels in the country. Therefore,hotel and tourism small and medium entrepreneurs are now converting their homes and rental houses to accommodation services. However, these hotel and tourism small and medium enterprises (SMEs) seem to have no formal performance
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