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Elicitation Requirements
[chapter]
2019
Designing Digital Work
This chapter discusses the elicitation in work process design and its requirements on socio-technical support instruments. It provides the conceptual underpinnings of the articulation and alignment processes occurring during work process elicitation, drawing from different disciplines such as social psychology, cognitive sciences, knowledge management, and computer-supported collaborative work. We finally offer a theory-based synthesis of the concepts developed in these areas to inform and
doi:10.1007/978-3-030-12259-1_2
fatcat:gj2vmafmtnhdfoar52tutiv3ly