Elicitation Requirements [chapter]

Stefan Oppl, Christian Stary
2019 Designing Digital Work  
This chapter discusses the elicitation in work process design and its requirements on socio-technical support instruments. It provides the conceptual underpinnings of the articulation and alignment processes occurring during work process elicitation, drawing from different disciplines such as social psychology, cognitive sciences, knowledge management, and computer-supported collaborative work. We finally offer a theory-based synthesis of the concepts developed in these areas to inform and
more » ... ct on the methods' design in the following chapters. Although a thorough acquisition of work knowledge is almost never readily available for development, requirements can be identified on how information could be articulated and aligned for further processing, both, in terms of elicitation, and representation, as well as inherent conditions and support. Much of the adjacent methodological and technological requirements are not documented-they reside in the minds of experienced developers or stakeholders concerned with organizational design. Although requirements for system design need to be elicited or drawn out, the methodology on how to thoroughly identify the stakeholder capabilities, needs, risks, and assumptions associated with a given work setting, business, or project is unclear in most cases.
doi:10.1007/978-3-030-12259-1_2 fatcat:gj2vmafmtnhdfoar52tutiv3ly