Stay Or Quit: The Role Of Psychological Contract On Turnover Intentions

2019 Social Sciences Studies Journal  
In the process of achieving the objectives of the organizations, the continuous efforts of employees are critical. There are many factors that affect the continuity of employees' efforts. One of these factors is psychological contract. The psychological contract consists of reciprocal expectations between the employee and the organization. However, in this study, the concept of psychological contract was evaluated in terms of employees. Employees wish to fulfill their expectations in the
more » ... ogical contract. If these expectations are met, employees can continue their work and make their efforts continuous. The main purpose of this study is to find the effect of psychological contract on turnover intentions. In order to accomplish these purposes, a survey based study was conducted on total 118 employees working in a call center in Bayburt province of Turkey. Data were collected with the questionnaires filled by these employees. According to the results, psychological contract has a negative effect on turnover intentions. At the same time, relational contract negatively affects turnover intentions and transactional contract also positively affects it.
doi:10.26449/sssj.1878 fatcat:ywluaina2zbblfyxbv7w4natym