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Participatory Public Service Design by Gov.3.0 Design Group
2018
Sustainability
Citizen satisfaction levels with public service have become a key indicator in evaluating a nation's policy capability; as such, it has become important to realize citizen-centered public service that enhances the satisfaction of citizens. Governments need to adopt new and creative methods to respond to changes and redefine the conditions of their policy processes. This study reviews the effectiveness of utilizing open innovation by design thinking for policy processes, and aims to detail the
doi:10.3390/su10010245
fatcat:5nszjzc54vdjjldligzhck4mca