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An Ontology-Based Approach to Supporting Knowledge Management in Government Agencies: A Case Study of the Thai Excise Department
2018
IEICE transactions on information and systems
Knowledge management is important for government agencies in improving service delivery to their customers and data interoperation within and across organizations. Building organizational knowledge repository for government agency has unique challenges. In this paper, we propose that enterprise ontology can provide support for government agencies in capturing organizational taxonomy, best practices and global data schema. A case study of a large-scale adoption for the Thailand's Excise
doi:10.1587/transinf.2016iip0001
fatcat:kygbatapj5ep7clbogcup65pju