An Ontology-Based Approach to Supporting Knowledge Management in Government Agencies: A Case Study of the Thai Excise Department

Marut BURANARACH, Chutiporn ANUTARIYA, Nopachat KALAYANAPAN, Taneth RUANGRAJITPAKORN, Vilas WUWONGSE, Thepchai SUPNITHI
2018 IEICE transactions on information and systems  
Knowledge management is important for government agencies in improving service delivery to their customers and data interoperation within and across organizations. Building organizational knowledge repository for government agency has unique challenges. In this paper, we propose that enterprise ontology can provide support for government agencies in capturing organizational taxonomy, best practices and global data schema. A case study of a large-scale adoption for the Thailand's Excise
more » ... t is elaborated. A modular design approach of the enterprise ontology for the excise tax domain is discussed. Two forms of organizational knowledge: global schema and standard practices were captured in form of ontology and rule-based knowledge. The organizational knowledge was deployed to support two KM systems: excise recommender service and linked open data. Finally, we discuss some lessons learned in adopting the framework in the government agency. key words: government information system, organizational knowledge repository, enterprise ontology *
doi:10.1587/transinf.2016iip0001 fatcat:kygbatapj5ep7clbogcup65pju