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ESSMArT Way to Manage User Requests
[article]
2018
arXiv
pre-print
Quality and market acceptance of software products is strongly influenced by responsiveness to user requests. Once a request is received from a customer, decisions need to be made if the request should be escalated to the development team. Once escalated, the ticket must be formulated as a development task and be assigned to a developer. To make the process more efficient and reduce the time between receiving and escalating the user request, we aim to automate of the complete user request
arXiv:1808.03796v1
fatcat:43lhitlnlzf43l3k3jymv6hqqa