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Hospital Management is a complex and dynamic organisational challenge. Hospital managers (HMs) are responsible for the effective use of valuable resources and assets, which is a significant issue in healthcare. Due to factors such as the increase in health care costs and political pressure, HMs have been compelled to examine new ways to improve efficiency and reduce healthcare delivery costs whilst improving patient satisfaction. Healthcare managers require tools that will allow them to reviewdoi:10.5121/hiij.2014.3101 fatcat:okvgg2py4jdhnffkh4v3rrbsoi