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A "Democratization" of Markets? Online Consumer Reviews in the Restaurant Industry
2014
Valuation Studies
This article examines the promise of market democratization conveyed by consumer rating and review websites in the restaurant industry. Based on interviews with website administrators and data from the main French platforms, we show that review websites contribute to the democratization of restaurant criticism, which first started in the 1970s, both by including a greater variety of restaurants in the reviews, and by broadening participation, opening restaurant reviewing to all. However, this
doi:10.3384/vs.2001-5992.14215
fatcat:oaxlwme3fbfa3f63h4froov4hi