Aplicativo móvel para uma operação de ônibus comandada pelo viajante: um processo de experiência do usuário (UX) [thesis]

Claudio de Senna Frederico
FREDERICO, Claudio de Senna Frederico. Mobile application for a bus operation controlled by the traveler: a user experience design project (UX). 2018. 74 f. Thesis (Master in Transportation Engineering) -Escola Politecnica da Universidade de Sao Paulo, Sao Paulo, 2018. The thesis proposes a solution for the unique way in which passengers until now hail buses at stops using hand gestures to try to make them stop. This is the only case in which public transportation riders still depend for
more » ... on this undependable method that is especially critical for those with disabilities or all users during stressful conditions or hours. At the same time, the use of the application permits services that halt at all stops to stop doing so resulting in higher commercial speeds. The proposed solution uses a mobile collaborative network like those used for e-Hailing taxis and cars. Different from other solutions that display location and time distances of all buses to passengers, it takes over all actions that are necessary to stop the bus where the passenger has called from. Three development options are outlined for services that are specifying new systems, for those that already have an outdated one and wish to adapt them to include these new functions or those that prefer a simple parallel solution. This last alternative can also be used by cities without centralized bus operation control and counting on limited funds that are looking for a simple and economical but complete solution. The probable acceptance of this application by the public is tested without having to develop a working prototype, by using discussion groups with visual stimulation to develop travel experience recall. The use of this simple method proves itself adequate for early pre-prototype testing of system development which can economically correct major mistakes before greater investments in the project are made. The application, by broadcasting traveler intentions and leaving the rest to the transportation system, is in line with today's choice of emphasizing system developments that include context, as well as intentions, in their results instead of search information that is turned over for passenger decision. Many additional applications are possible, as the approach researched agrees with today's trend of Results from Context in which services rearrange themselves according to the situation and user intentions if this information is transmitted and used.
doi:10.11606/d.3.2019.tde-29052019-105145 fatcat:2nojnhvzjnemdpsaep5trnotui