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Devising a Method for Developing Knowledge-Intense, Person-Oriented Services--Results from Early Evaluation
2012 45th Hawaii International Conference on System Sciences
In this paper, we present a method for engineering person-oriented services (EPOS) and discuss its suitability to the systematic development of ITsupported knowledge-intense person-oriented services (KIPOS). We provide (1) a criteria-based evaluation and (2) insights from an ongoing action research project. KIPOS, predominately existent in sectors as health care or education, are of high economic relevance regarding market size and growth, yet are laggards in realization of IT-potentials.doi:10.1109/hicss.2012.214 dblp:conf/hicss/MenschnerL12 fatcat:3gkb4e2pprbgpfuikjv3cos6a4