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The paper proposes the re-conceptualization of the smart city as a service system, in line with the recent service theories, such as Service-Dominant logic and Service Science, Management, Engineering, and Design. Starting from a short literature review about service system and smart city, a model characterized by a reticular configuration is proposed. The framework identifies the most adequate organizational layout to foster resources exchange, value co-creation and enhance co-learning amongdoi:10.4236/jssm.2019.121001 fatcat:o5a6mdqunzfctjbq7jmdwig4fu