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Surveying clinical trial participant satisfaction
Aim This pilot study was conducted to evaluate participants' satisfaction when attending appointments at one of the HPS2-THRIVE trial clinics, by collecting and comparing data about their expectations and perceptions. Methods Using a modified version of the SERVQUAL questionnaire, participants were asked to assign a score to each of 10 service quality factors (SQFs) on a 5 point Likert scale to indicate (i) how important they considered each SQF in relation to their attendance at the clinic &doi:10.1186/1745-6215-16-s2-p45 fatcat:kbphumkojvh23htabz3i5xh5yu